Your mission at Irdeto

• Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university/other educational institution).
• You are available for an internship for 6-12 months.
• You are available at least 4 days a week.
• Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. Antivirus, Adobe, Office 365).
• Some knowledge of how to install apps on the iOS phone (i.e. e-mail clients, business apps).
• Working knowledge of the Microsoft Office Suite is a plus.
• Some experience with a scripting language (i.e. Python) is a plus.
• Dare to be curious, creative and provide innovative solutions by thinking outside-the-box.
• Quick learner and adopter of new systems, platforms, and tools.
• Pro-active, quality-minded with a positive attitude; you have great interpersonal skills and work well with others.
• Good English communication skills (both verbal and written).

How you can add value to the team:

• How to fix both Windows and MacOSX desktop support issues.
• How to deploy Enterprise-based Laptops and device management using Intune autopilot and Jamf.
• How to deliver the appropriate IT resources for each individual or department's needs, whilst staying within budget.
• How to troubleshoot, refactor and continuously improve the quality of technical support/assistance.
• How to work on an IT service-management ticketing system.
• How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
• How to work with other Technology Operations teams such as systems administration and networking.