Internship at Nikon Holdings Europe B.V.
1st line support at the SAP Support department
Nikon is well known for its reputation as a world leader in imaging products and its technologies continue to play a significant role in defining the photographic industry. Besides the Imaging Business Unit, Nikon is also active in the Microscope industry with its Instruments division and in the chip manufacturing Industry with its Precision division.
Nikon Europe B.V. is the European Headquarters of Nikon Corporation and has subsidiaries in 15 European countries. Nikon Europe B.V. focuses on the Imaging Business, which covers digital/film cameras, lenses and accessories. The European Headquarters coordinates and support’s all business activities across Nikon’s European markets. The SAP Support Department is part of Nikon Holdings Europe B.V. The SAP Support team is giving support in the modules Sales & Distribution, Material Management, Finance & Accounting, Customer Service, Process Integration, Human Resources and Business Warehouse.
Currently we have an internship available for a 1st line support employee at the SAP Support Department:
The aim of the internship is to assist the SAP team in their daily tasks supporting Nikon staff in Europe with all SAP related matters.
Your key responsibilities will be:
Fulfil first line support role, answering the SAP Support telephone line and monitoring incoming issues in Topdesk, the issue registration tool.
Set up a knowledge base for both the users and the SAP Support team
Monitor interfaces to and from external (Non-SAP) IT systems (e.g. 3PL, E-commerce, Customer EDI, etc.)
Set up of key user structure and procedure on providing them all the tools they need for their daily tasks
Proactively informing Nikon SAP community about newly developed functionalities
Assist the SAP team during projects
Depending on your proactivity more tasks can be taken over from the support team members.
Desired Skills & Experience
We are looking for a third year student currently attending a higher education (HBO) with an interest in information technology. Some knowledge of SAP is a big advantage but not mandatory. You will be working in an international working environment handling incoming calls/emails, therefore good communication skills in English, both written and verbally, are required. French and or German is an advantage but not mandatory. If you are analytical, you have a good understanding of business processes and are not afraid to speak your mind, please get in touch!
Further details internship
The intern will receive an internship fee of €350,- gross per month, based on 37,5 hours a week. The internship is for 5 to 12 months, depending on the possibilities offered by the school.
The office of Nikon Holdings Europe B.V. is located in the Tripolis 100 building at the Burgerweeshuispad 101 in Amsterdam.
If you have any questions regarding the internship you can contact our HR Advisor Tessa Kaagman via +31 (0)020-70 99 512.