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Bedrijfsinformatie

Triodos Bank
Hoofdstraat 10
3972 LA
Driebergen-Rijsenburg
ICT Service Management

Stage IT Service Management - Triodos Bank


The financial industry is changing rapidly. Shifting customer expectations, new digital possibilities and increasing regulatory demands require a lot of our IT organization. Our ultimate goals are to stay true to our mission, drive positive change and bring a human touch in digital banking.

Supporting change

The financial industry is changing rapidly. Shifting customer expectations, new digital possibilities and increasing regulatory demands require a lot of our IT organization. Our ultimate goals are to stay true to our mission, drive positive change and bring a human touch in digital banking. To enable this, IT Service Management supports the delivery of IT services by implementing, maintaining, and improving IT processes, like Incident, Change, Problem and Configuration management, on paper, in the operation and in our systems. IT Service Management also ensures that clear agreements about service levels are made and documented internally.

To support IT Service Management in its purpose, an internship opportunity is available for a period of 5-6 months, starting in August or September 2022.

Who we are

Our team within the ICT Services department at Head Office covers two disciplines, all supporting primary IT-related processes within Head Office and across the different Triodos locations in Europe (BE, DE, ES, NL, UK). The disciplines are IT Change Portfolio Management (2 fte) and IT Service Management (2.5 fte). The team reports to the Group IT Director via a Team Manager, who is part of the IT Management Team (MT).

As a team, we have a strong learning mindset aiming to continuously improve ourselves and our way of working. We are hands-on and result-oriented, have a positive can-do attitude and we appreciate humor, openness, reflection, pro-activity and teamwork. Our work is characterized as fast-paced, which requires flexibility, ability to tackle multiple tasks simultaneously and an organized way of working.

The assignment

Activity specifics will be determined during the internship, based on what is needed from organization perspective with consideration of the intern’s interests and competences. The focus of this internship will be:

1. Update of the IT Service Management intranet page (design and content).

2. Assist in improving and developing our IT processes.

3. Support the IT teams in the day-to-day operation and execution of the IT processes.

4. Assist with IT Service Management activities and communication (e.g., organization of

meetings including logistics, agenda preparation and meeting debriefs);

5. Assist in creating periodic reports that provide insight into the quality of IT service delivery.

6. Assist other team members according to need and interest in the IT Service Management

and IT Change Portfolio Management areas.

7. Facilitate the recruitment process of a new intern for the first half of 2023.

Primarily, this internship will provide the intern with…:

- an understanding of and view on value-based (IT) working environment.

- practical experience with and understanding of IT Service management.

- experience with working in a multi-stakeholder business and IT environment.

- practice and (further) development of a broad range of skills, e.g., prepare and chair (team)

meetings including agenda setting and debriefs, execution and monitoring of actions, Lean &

Agile principles, and tools, etc.

… and the intern provides the team and Triodos with:

- a much appreciated fresh and diverse perspective on our way of working.

- an option to (further) develops and practise coaching and mentoring skills.

- an additional (human) resource within the intern’s capabilities.

You will directly work with and report to the senior Service Manager. You will be working in a hybrid

environment, consisting of remote working and working from the office. Depending on

developments of Covid-19 measures, working at the Triodos Head Office in Driebergen-Zeist, the

Netherlands would be a on average 1-3 days per week.

You are / have …

- a personal connection to the mission and values of Triodos Bank.

- a curious, enthusiastic, open, pro-active and optimistic person with a ‘can-do’, hands-on and

learning attitude.

- able to successfully balance working as part of a team but also individually.

- able to work in a fast-paced and dynamic environment while remaining in-control.

- studying in 3rd year at bachelor’s level in IT management or Business administration, preferably

with a focus on IT support and IT change.

- affinity with (IT & Business) processes.

- minimum proficient knowledge of spoken and written English. Knowledge of other languages is

an advantage.

Our offer

- a dynamic learning environment with enthusiastic and engaged colleagues.

- a challenging internship with many possibilities to develop yourself and learn more about a

variety of skills, topics and disciplines e.g., chairing, banking, Lean & Agile, Finance and IT

management.

- participation in and contribution to the team as an equal team member.

- a mentor who is available for coaching and supervision.

- participation in Intern programme and Young Triodos programme where fun and inspiration are

key with possibility to meet and interact with other interns, lectures and events, depending on

pandemic development.

- monthly internship remuneration and leave days.

Testimonials former interns

“As an intern you will be part of the company, you will participate in meetings, company events, and

conferences.” – Camille

“Not only are you warmly welcomed by the team, but also encouraged to be critical and develop

yourself personally. As an intern, you are equally valuable as any other member of the team.” –

Kaman

‘’Working in this team feels like being part of a big family. There is no shame in making mistakes. You

can learn from them and improve for the next time.’’ – Falko

“I really liked the open, honest and supportive collaboration with my colleagues. This enabled and

motivated me to get the best out of myself while working in a dynamic and international

environment” - Muhammed

Interested?

Please send in your application (CV + 1-page motivational letter) in English via the apply button before the 19th of June. A selection of applicants will be invited for a first interview taking place between 20th and 24th of June.


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