What you will do:

• Configure new partners on our platform: customer emails, language settings, payment settings, shipping options and other partner-specific details.

• Write and edit email templates, using AI tools to prepare versions in different languages.

• Test partner set-ups end to end before launch, acting as the customer to check that every step works.

• Find, reproduce and log bugs with clear steps, screenshots and expected results.

• Translate what the Partnerships team needs into clear tasks for the Tech team, and explain technical constraints back in plain language.

• Keep onboarding checklists and documentation up to date, and suggest where steps can be simplified or automated.

• Help define and document requirements for the rebuild of our operational platform.

• Map current operational and onboarding processes, and spot where manual steps can be digitised.

• Join user research and testing sessions with the wider product team.

Who we're looking for

We care more about how you work than what you study. You might be a good fit if you:

• Enjoy getting into the settings of a tool and figuring out how it works, and you don't wait for someone to show you.

• Already use AI tools such as Claude in your studies or work, and know how to check and improve what they produce.

• Notice when something is off, using your attention to detail, and you want to find out why.

• Can write clearly and concisely in English.

• Are organised and can keep several partner set-ups moving at once without losing track of details.

• Are comfortable asking questions and working with people across different teams.

• Have curiosity and enthusiasm for circular economy solutions and sustainable fashion.

Nice to have

• Studies in a field like HBO-ICT (Business IT & Management), Technische Bedrijfskunde / Industrial Engineering & Management, Communication & Multimedia Design, Information Science or Business Analytics, though we welcome applicants from any background.

• Experience with e-commerce or SaaS tools such as Stripe, Zendesk, Notion from a job, side project or your own webshop.

• Experience in customer support, QA or software testing, account management or e-commerce operations.

• Studies in a field like Business Information Systems, Industrial Engineering, Information Management, Business Analytics, though we welcome applicants from any background.

• A basic understanding of how systems connect, such as APIs and databases.

What you don't need

• Coding skills. You will work closely with developers, but you won't be one.

• A background in fashion or sustainability. We'll teach you what you need to know about repair and our partners.

What's in it for you

• Real impact. The brands you launch go live with real customers. This isn't a coffee-run internship.

• Skills that get you hired. Tech operations, product and automation experience opens doors to roles in start-ups and scale-ups everywhere.

• Tools on your CV. Hands-on experience with the kind of tools software companies actually use.

• A look inside a product team. See how features get planned, built and shipped.

• Work that matters. Every repair keeps clothes out of landfill.

• Very good lunches. We're not joking about this one.

• A friendly, inclusive team that will actually mentor you, plus 300 euros per month.

Apply for the role

Send us your CV and a short motivation via here. We'd love to hear from you!